+43 664 45 34 193

Mo-Fr 7.30 to 18.00
Sa 09.00 to 14.00 / So 09.00-17.00

closed on public holidays

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Frequently asked questions

Naschbox & Naschglas

What is a Naschbox?

In a Naschbox you will find various delicacies from the Naschsalon. Whether as a nice gift or for your own delight, in a Naschbox there is something for every gourmet. Hence, if you are allergic to certain ingredients or simply don´t like them, you’ll certainly find what you’re looking for in our shop.

Which boxes do you offer?

Jams, chutneys or freshly baked cakes, each Naschbox is carefully selected and contains a mix of our tastiest products, always with consideration for products you may be allergic to.

At the moment you can choose between the following boxes:

Box without Muh- filled with lactose-free products
Box without nuts – filled with products without nuts
Box without fruit – filled with products without fructose
Box without cereals – filled with gluten-free products

By the way, it is worth visiting the shop regularly, as we always create new Naschboxes for you.

Where do your products come from?

Homemade means really homemade for us. This is why we pay a lot of attention to the quality of our ingredients. Synthetic ingredients are a no go because naturally it simply tastes better. Moreover, we rely on regional partners and friends. As a result, most of our products are organic and based on the 5 elements theory.

Can I also buy the products from the Naschbox individually?

Directly in the Naschsalon in the 9th Viennese district you can buy all products individually. This is not yet possible online. We simply want everything to always arrive fresh and this task is a bit tricky logistically. That’s why for the time being we only offer prefabricated Naschboxes. However, we are working hard to offer our single products online as well.

How and where can I return the Naschglas?

The Rex glass is included free of charge in the Naschbox. After eating the tasty content, you don’t have to throw it away tough. Actually it can also be reused as a candle glass, indoor herb pot or hip drinking glass. By the way, ten wins, each Naschglas contains a stamp, for 10 stamps you get a surprise glass for free waiting for you in the Naschsalon.

Order & Delivery

How can I order?

Quite simple: You go to the shop on our website www.naschsalon.at, select a Naschbox of your choice and complete step by step the ordering process. Do you live in Vienna? Or would you like to come by? Then you can also look for your favourite products directly in the Naschsalon in the 9th district.

Where does the Naschsalon deliver to?

We deliver our boxes to all over Austria. If you place an order on a working day until 3 pm, you can expect the delivery to arrive within 1-2 working days. Thus it is guaranteed that everything always arrives fresh on your table.

How do I get the Naschbox delivered?

Choosing a Naschbox that suits your taste is half the battle. All you have to do afterwards is enter your address, choose a payment method and complete the order process. After that your Naschbox is already on its way to you. Usually you will receive your Naschbox by mail within 1-2 working days on weekdays throughout Austria if you place an order before 3 pm on the day of purchase.

How can I pay?

At the moment you can pay your order by Paypal. As soon as the payment is confirmed, your Naschbox will be made ready for shipment and will be send directly to your home. Yet, we are working with high priority to offer you more payement options.

Is there a delivery charge or shipping costs?

In order to keep the quality of our services high, we have to charge appropriate fees. The delivery charges depend on the value of your order.

Calculation of shipping costs within Austria:

General shipping costs: 5,90 EUR
From an order value of 65,00 EUR; shipping costs 2,50 EUR
From an order value of 95,00 EUR; free delivery

Where do I turn if I have questions about my order?

The last mile, the shipping of your order, is handled by a professional partner of Naschsalon. If you have any questions regarding your order & delivery, please contact shop@naschsalon.at directly.